Last updated: 01/06/2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation

The words with an initial capital letter have meanings defined under the conditions below. These definitions apply whether in singular or plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for you to access our Service or parts of our Service.

  • Affiliate means any entity that controls, is controlled by or under common control with the Company.

  • Company (referred to as either "the Company", "We", "Us" or "Our") refers to The Out Barn Ltd, Off Cross Lane, Bashall Eaves, Clitheroe, BB7 3JH.

  • Cookies are small files placed on your Device by a website.

  • Country refers to: United Kingdom

  • Device means any device that can access the Service, such as a computer or mobile phone.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Website.

  • Service Provider means any party processing data on behalf of the Company.

  • Usage Data refers to data collected automatically by the use of the Service.

  • Website refers to The Out Barn, accessible at www.cloughbottom.co.uk

  • You means the individual accessing the Service, or a legal entity on behalf of which the individual is using the Service.

Collecting and Using Your Personal Data

Personal Data

We may collect personally identifiable information including, but not limited to:

  • Email address

  • First and last name

  • Phone number

  • Address, County, Postal Code, City

  • Usage Data

Usage Data

Collected automatically when using the Service and may include:

  • IP address

  • Browser type and version

  • Pages visited

  • Time and date of visit

  • Time spent on pages

  • Device identifiers

When accessing via mobile, we may also collect:

  • Device type and unique ID

  • Mobile OS and browser

  • Diagnostic data

Tracking Technologies and Cookies

We use Cookies and similar technologies to monitor activity and improve the Service. These include:

  • Session Cookies: essential for secure login and functionality.

  • Persistent Cookies: used to remember preferences.

  • Web Beacons: small files for analytics and integrity verification.

Use of Your Personal Data

We may use your Personal Data for:

  • Providing and maintaining the Service

  • Managing your account

  • Performing contracts for bookings

  • Contacting you with updates

  • Sending you offers and event info (unless opted out)

  • Managing your requests

  • Business transfers

  • Analytics and service improvement

  • Processing payments and securely storing card details via Stripe, including for post-stay charges such as damages, missing items, or excess cleaning fees as outlined in our lodge Terms & Conditions

  • Reviewing CCTV footage for security and guest safety; CCTV is operational in public areas and recordings are held for the standard retention period (typically up to 30 days unless needed longer for investigation)

Sharing Your Personal Data

We may share your personal information in the following cases:

  • With Service Providers, such as:

    • Stripe for secure payment processing. Stripe may store and process your card details for the purposes of charging your card, including post-stay charges. Stripe’s Privacy Policy

  • With business partners or affiliates

  • For legal or business transfers

  • With your consent

Data Retention

  • Personal Data is retained only as long as necessary.

  • Usage Data may be kept for shorter periods unless needed for security or performance analysis.

Data Transfer

Your data may be processed outside your jurisdiction. We ensure adequate safeguards are in place, consistent with UK data protection law.

Deleting Your Personal Data

You may request access to, update, or delete your personal data by contacting us. Some data may be retained to comply with legal obligations.

Disclosure of Personal Data

We may disclose data:

  • To comply with legal obligations

  • To protect our rights or investigate misuse

  • In emergencies or business continuity events

Security

While we use industry-standard measures to secure your data, no method of transmission or storage is 100% secure.

Children’s Privacy

Our accommodation services are intended for adults. Children under 16 must be accompanied by an adult and supervised at all times.
We do not knowingly collect data from children under 16.

Links to Other Websites

Our website may contain links to external sites. We are not responsible for their content or privacy practices.

Changes to This Privacy Policy

We may update this policy and will notify users via this page or other appropriate channels. Please review periodically.

Contact Us

If you have questions about this policy, contact us:
Email: info@cloughbottom.co.uk
Website: www.cloughbottom.co.uk/privacypolicy

Privacy Policy